Customer focus means providing customer satisfaction with the services offered. Every day our customer should have more of a reason to cooperate with the 3D Studio Engineering team, every result obtained by collaboration must strengthen the existing bond.
During the working process obstacles and problems may arise, the strength of 3D Studio Engineering is to address these problems and solve them, growing and enriching increasingly the company Know-How thanks to these experiences. In this context it is essential not to lose sight of our strengths, our pillars: Quality, Delivery, Variety and Assistance.
Quality: Raw Materials, Equipment and Experience
To produce high quality tools it is important to choose and use appropriate instruments. Advanced design systems, last generation machinery, software developed according to our needs and sophisticated monitoring systems ensure product quality. 3D Studio Engineering has always invested a lot of resources in research and development, collaborating with suppliers of technology and raw materials and contributing to their improvement with its experience. At 3D Studio Engineering every single item is controlled at every production stage. Thanks to a cutting edge management system, each product is monitored within the entire production line thus ensuring the traceability of the work performed and materials used.
Delivery: A ‘Revolutionary’ warehouse
More and more often very short working times make tool users unable to timely program the amount of needed materials. For this reason 3D Studio Engineering has adopted a revolutionary stock policy which ensures the execution of orders in a maximum of 18 hours as of the receipt.
Assortment: An ideal tool for every type of processing
Ultra-Performance range is the result of 3D Studio Engineering experience. With over 10000 items in the catalogue the company can meet any application requirements in mold processing. For each type of processing we developed a special tool; we have different tools for each application: solid carbide end mills with diameter starting from 0.1 mm, reamers and solid carbide bits, modular heads, shrink-fit chucks and head-holders, shanks and extensions, inserts for milling different types of materials with traditional and high feed machining.
In addition to the traditional end mills for machining steel and copper/aluminum, there is a new line of end mills for machining graphite.
The peculiarity of these tools is that they were designed according to the experience that the company founder and owner Gianluigi Cattalini gained in over 25 years of steel peripheral milling and mold construction. These tools are continuously improved thanks to a constant feedback with our customers, who are the real final judges for the company.
Assistance: A Long-Term Service
Customer service is performed by trained technicians with many years of experience with CAD – CAM software, who provide support to the users.
They offer long-term support: our technicians help the customer not only with the first use of our tools, 3D Studio Engineering aims at cooperating with the customer, creating a relationship that will lead to a steady growth of both parties.
Among the various activities of 3D Studio Engineering there is also the production of special tools and full regeneration service.
This service include collection of worn tools by the user, complete renewal and application of new coating. The user has its end mills in the original condition and saves money avoiding the purchase of a new tool. To guarantee tool maximum efficiency this operation is carried out 3 times maximum.